Online Care by Board Certified,
American Trained Primary Care Physicians

Frequently Asked Questions

  • What is MDProactive?

    MDPROACTIVE is an online access portal to doctors across the USA whereby you can have access to a board certified physician in your area 24 hours a day, 7 days a week.

    It is intended for day to day, very minor urgencies when you are unable to visit your primary care physician within a reasonable period of time. Examples include treating upper respiratory tract infections/URI’s, bladder or urinary tract infections, pink eye, ear infections, skin rashes like poison ivy, allergic rhinitis and flu syndrome, etc.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.

  • Why should I use MDPROACTIVE instead of going to my primary care physician?

    The board-certified physicians at MDPROACTIVE do not intend to replace your primary care doctor. You should not use MDPROACTIVE if you have access to your primary care physician within a reasonable amount of time.

    However, in certain situations like after business hours, weekends, or if you or your primary care physician is on vacation, then you can get live help from a MDPROACTIVE board certified physician, and a prescription if needed. After getting initial help from the physicians at MDPROACTIVE, we highly recommend you follow up with your primary care physician in person.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.

  • Do I have to pay to utilize MDPROACTIVE?

    Yes, there will be charges to utilize the physicians at MDPROACTIVE. The charges are modest, and usually comparable to or slightly above the copayment you will pay while visiting an emergency room or primary care physician’s office.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.

  • Can I refill my prescriptions on MDPROACTIVE?

    Yes. Before physicians at MDPROACTIVE will refill your prescriptions, you will be required to fill in your complete medical history and the medication you have been taking. No narcotic or controlled substances will be refilled.

    Here is a list of medications that can be refilled. If your medication is not part of this list, it is not refillable. Common examples of medications we refill are:

    • Medications for high blood pressure
    • Diabetes Medication
    • Arthritis Medication

    The maximum quantity of medication that will be prescribed will be a 30-day supply.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.

  • Why should I utilize MDPROACTIVE to refill my prescription?

    This service is to be utilized only when you are travelling, unable to reach your primary care physician, or if you or your physician is out of town. Then, to avoid disruption of your medications, one of our board-certified physicians will authorize a 30-day refill of your prescription after reviewing your medical history. The medication you are requesting must be on this list of refillable medications.

  • Can I add my physician to be part of MDPROACTIVE?

    Yes. You can request that your physician be added to our network provided he or she is a board certified physician in good standing.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.

  • Will my medical records be transferred to my primary care physician?

    Yes. If you provide us the name, e-mail address, phone number and fax number of your primary care physician while registering for our service. A summary of your treatment will be sent to you and your primary care physician.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.

  • Will the information I provide be kept confidential?

    Yes. Your information is confidential and will be forwarded only to your primary care physician if you provide that contact information during the registration process.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.

  • What happens if my condition gets worse or does not improve after a prescription from MDPROACTIVE?

    Like mentioned before, MDPROACTIVE does not replace your primary care physician. MDPROACTIVE does not provide any assurance or guarantee that the advice and prescription provided by our physicians will lead to your improvement. If your condition does not improve within 48 hours, or worsens during this time, you should go to the nearest emergency room or contact your primary care physician.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.

  • Do you accept insurance payment?

    At present, we do not accept insurance payment. However, we cannot rule out this possibility in the future.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.

  • Can I get a medical excuse for a sick day off?

    Yes. We will be happy to provide you written notification that you were treated by a MDPROACTIVE physician, and this note along with proof of purchase from a pharmacy can be submitted to your employer or whomever else it may concern. However, there is no guarantee that your employer will accept this as a satisfactory proof of illness.

    Board certified physicians at MDProactive.com can provide consultation and prescription from comfort of your home.



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